top of page
Retired Happy Couple

Frequently Asked Questions

  • Can I make changes to my booking?
    Changes can be made up to 24 hours before your pick-up time. Access the "My Booking" section on our website or use the amendment/cancellation form provided.
  • How can I cancel my booking?
    Cancel your booking through the "My Booking" section on our website or Contact Us
  • What if my flight is delayed or cancelled?
    Flight delays are monitored, and your reservation will be automatically updated. Note that updated arrival times depend on availability.
  • Do I need to inform you if my flight details change?
    Yes, please submit your new flight schedule via the "My Booking" section. If your pick-up is within 24 hours, call the local emergency phone number provided.
  • Where is the meeting point at the airport?
    In most cases, the driver will be in the airport's arrivals lounge, holding a sign with your name. The exact meeting point will be confirmed in your reservation email.
  • What are the sizes of Medium and Small suitcases?
    Medium luggage is approximately 76cm/30 inches in height and 45cm/18 inches in width. Small luggage is around 43cm/17 inches in size and 30cm/12 inches in width. Specify dimensions for large or oversized luggage in the special instructions field.
  • Do you provide child seats?
    Child and baby seats are available upon request. You can select them in the Extras section during the booking process.
  • Will I share the vehicle with other passengers?
    Private transfers are exclusive to you and your group. Shuttle transfers involve sharing the vehicle with other passengers.
  • What is a Shared Shuttle transfer?
    Shared Shuttle transfers may involve waiting for other passengers and making additional stops. Waiting times are minimized, but the duration is longer compared to private transfers.
  • Does the airport transfer take us directly to our hotel?
    Private transfers take you directly to your accommodation. Shared shuttle transfers may include drop-off points near your accommodation.

Please note that this is a brief summary of frequently asked questions. For more detailed information, refer to our website or contact us directly.

bottom of page